Get Help From Home During These Difficult Times

May 8, 2020

Whether you need care for COVID-19 or another health condition, there are ways to get help without leaving the comfort and safety of your home.

Schedule a Virtual Visit by phone, mobile app or online video
Your benefit plan includes 24/7/365 access to Virtual Visits*, powered by MDLIVE ® . Virtual Visits gives you access to board-certified doctors for many non-emergency health situations. Virtual Visit doctors may also send e-prescriptions to your local pharmacy when necessary.

Schedule your Virtual Visit by visiting or call 888-680-8646.

Call the BCBSTX 24/7 Nurseline**
You can to talk to a nurse about your health questions or concerns. Our nurses are on-call 24/7 at 800-581-0368.

Worried that you or a family member has COVID-19?
If you start to see symptoms, such as fever, cough or trouble breathing, it’s time to call your doctor or an urgent care center. Call 911 or go to the nearest emergency room immediately if you are struggling to breathe or have bluish lips or face.

*Virtual visits may not be available on all plans. Virtual visits are subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions. Non-emergency medical service in Montana and New Mexico is limited to interactive audio/video (video only). Non-emergency medical service in Arkansas and Idaho is limited to interactive audio/video (video only) for initial consultation. Service availability depends on location at the time of consultation.

MDLIVE®, a separate company, operates and administers the virtual visit program for Blue Cross and Blue Shield of Texas and is solely responsible for its operations and that of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without written permission.

** Any medical and health-related information provided by the 24/7 Nurseline is not a substitute for professional medical advice, diagnosis or treatment, nor is it intended to provide you with a specific diagnosis or treatment for a specific ailment. BCBSTX does not furnish or render professional health care services or medical care. Information provided during calls made to the 24/7 Nurseline is for education and informational purposes and does not constitute the practice of medicine and/or as a substitute for consultation with your personal health care provider. For medical emergencies, call 911 or your local emergency services.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation, health status or disability. See our full non-discrimination notice and contacts.

To get help and information in your language at no cost, call the customer service number on the back of your member card, or see our Language Assistance page for more information.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1‑855‑710‑6984 (TTY: 711).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1‑855‑710‑6984 (TTY: 711).

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

1001 East Lookout Drive, Richardson, Texas 75082

© Copyright 2020 Health Care Service Corporation. All Rights Reserved.

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